Gilbert Laurence Trade is the online trade counter of Gilbert Laurence Ltd, fastener specialists in Uxbridge since 1975. Here are the answers to the questions we're asked most.
Who can buy from Gilbert Laurence Trade?
The site is for trade and business customers such as builders, fabricators, fencing contractors, shopfitters and scenery builders. Anyone can browse the range, but you need an approved trade account to see prices and order. Apply for a trade account; it takes two minutes and we usually approve it within one working day.
How can I pay?
Once your account is approved you can pay by card when you order (pro-forma), or apply for a credit account with 30-day terms. Credit account holders can add their own purchase order number at checkout.
How much is delivery?
Next-day UK delivery is £7.50 on orders of £10 or more (ex VAT). Trade accounts within 30 miles of Uxbridge (UB8 2FR) get free delivery on our own van, usually within 1 to 3 working days, on orders of £10 or more.
Can I collect my order?
Yes. Collection from our trade counter at Units 1, 2 & 3 Union Buildings, Wallingford Road, Uxbridge UB8 2FR is free on orders of £5 or more. The counter is open Monday to Thursday 8am to 5pm and Friday 8am to 4pm.
What is the minimum order?
£5 ex VAT for collection and £10 ex VAT for delivery.
Are prices shown with VAT?
No. All prices are per pack and exclude VAT, which is added at checkout.
What brands do you sell?
The online range is TIMCO: screws, fasteners and fixings, nails, adhesives and building chemicals, power tool accessories, hand tools, painting and decorating, building hardware, security and ironmongery, and workwear and PPE. Gilbert Laurence also stocks over 100,000 other lines, including metric and imperial fasteners. Call 01895 455 980 for anything not listed.
How up to date is the stock information?
Stock labels (In stock, Low stock, Due back) are updated every morning. For large quantities please call the trade counter to confirm.
Can I return goods?
Wrong, faulty or damaged goods are collected or replaced free if you tell us within 2 working days. Unused stock items in unopened packs can be returned within 30 days; please contact us first. Specials, cut items and opened chemicals cannot be returned. See our returns policy.
How do I get in touch?
Call 01895 455 980, email sales@gilbertlaurence.co.uk, or visit the trade counter in Uxbridge. Our main website is gilbertlaurence.co.uk.