Refund policy

Wrong, faulty or damaged goods

If we send the wrong item, or goods arrive faulty or damaged, tell us within 2 working days of delivery. We will collect them or arrange their return at no cost to you, and replace them or refund you.

Returning goods you no longer need

We will accept unused stock items in their original, unopened packaging if you contact us within 30 days of delivery or collection. Please call 01895 455 980 or email sales@gilbertlaurence.co.uk with your order number before sending anything back. You can return goods to our Uxbridge trade counter or send them to us at your own cost.

Once the goods arrive and have been checked, we will refund the price of the goods to your original payment method, or credit your trade account, within 14 days.

What we can't take back

• Goods ordered in specially for you, made to order, or cut or packed to your requirements
• Goods that have been used, fitted or damaged after delivery
• Opened adhesives, sealants and other chemicals
• Goods returned without contacting us first

This does not affect your legal rights.